Introducing Ms. Perfect…

Hello dahlins!  Tonight’s post is actually something I wrote many years ago when I was doing some consulting work out of town.  I was bored at night at the hotel and had emailed it to my husband.  We discovered it a few days ago when we were searching for something else.  We laughed so much at how silly the whole thing was that I thought you might get a kick out of it as well.  It is meant strictly for entertainment value, and I assure you, is not as malicious as it sounds.  Happy reading!

She’s the perky, super-mom type.  She has a great figure, an extensive wardrobe, and she’s probably never had a bad hair day in her life.  All of her children are perfect.  They get good grades, say “yes ma’am” and “no ma’am” and all of their clothes fit perfectly.  Her husband is God’s greatest gift to women.  He’s tall and handsome, has a six-figure income and he helps with the housework.  Sound familiar?  She’s “Ms. Perfect.”  If you don’t know where to find her, try checking the cubicle next to mine.  I promise you that’s where she sits every weekday of her life and it’s everything I can do to get through the day without wishing she’d trip on her high heels and break that pretty little neck of hers!

I’m sorry.  I really don’t mean to be like that.  It’s just that all that perfection gets old after a while.  Her phone rings and it’s one of the kids.  They’re calling to say they love her no doubt or to let her know that they’ll be happy to run to the market for her if she’d like.  Later her husband calls to say don’t even worry about dinner because he got a promotion and he’s taking the whole family out to celebrate!  Isn’t that wonderful?  I think I just threw up a little…

I can’t help but overhear her always pleasant conversations with her family members and friends.  She talks loudly because she WANTS me to hear.  Her voice drips with more sugar than a Krispy Kreme donut, but to me it’s like fingernails on a chalkboard… long fingernails on a very dry chalkboard.

So, why I am bothered by this perfect specimen of a working woman?  Because she doesn’t like me and in my world, EVERYONE has to like me!  In fact, they not only have to like me, they have to LOVE me!!  And in the rare event that they don’t love me or even like me, it makes me crazy to have to listen to them being nice to everyone else all day long.

If you’re wondering WHY she doesn’t like me, all I can tell you is that it’s one of those work things.  You know what I’m talking about.  The kind you can’t quite put your finger on.  You’ve done everything in your power to accommodate this person, help when they need it, offer them coffee when you’ve just made a fresh pot, etc., etc., and they just decide they’re not going to like you.  Most people tell me she’s jealous.  Jealous of what?  She’s Ms. Perfect.  I come in a sloppy second to her.

I’m beginning to understand it, I think.  It must be very hard work being her.  I think back to a time when I was almost as perfect as her (well, not really, but let’s just say that things were going pretty well for me).  If I remember correctly, those were the most miserable eight minutes of my life!  ; )   So much pressure!  So much stress!  It’s no wonder she’s jealous of me!  I am happy, and she is PERFECTLY miserable.  Awe… somebody find me one of those tiny violins so I can play a song for her.  Sniff sniff…

May I take your order, please?

I’ve never worked in a fast food establishment before, unless you count my coffee shop that stayed open for about 13 months in 2001/2002; but after 40+ years of frequenting them, I am convinced that I could offer some valuable customer service training for the employees of these venues!  My husband went through the drive-thru at our local Wendy’s last night (there’s only one Wendy’s for miles, so YES, it’s “THE” local Wendy’s).  Anyway, I had been so pleased as of late with the service we’d been getting until yesterday.  When the Wendy’s first opened, they rarely got our order right, and when you’d question or complain, the workers would become indignant.  After the 5th or 6th straight time of going through this same routine, I was livid.  I pulled up, got out of my car, and went inside, asking for the manager.  I always begin any such complaint with something positive, but in this case, I couldn’t think of a thing, other than to say “I really like Wendy’s food, and I am a very loyal customer, but…”  After that complaint, I was pleasantly surprised that service seemed to improve, until yesterday that is.  A.J. ordered and when the girl quoted him a price that was clearly not correct, he said “Wait, I said I wanted a chicken value meal,” to which she replied, “That ain’t what you said!”  Rude!  I mean, whatever happened to “The customer’s always right!”  Give me a break!  I love Wendy’s food… I really do!  But lately, I have not had good experiences with the atmosphere or service at many of the chain’s establishments.  There’s a Wendy’s on St. Charles Avenue where my husband and I used to have lunch regularly, but the foul language that was used by some of the employees as they bantered back and forth behind the counter was beginning to spill over into the dining room.  That same Wendy’s never has an average room temperature of more than 30° Fahrenheit.  We asked one time if they could turn up the A/C and were rudely told “No!”  At one of the Metairie Wendy’s, our problem is that, without fail, as soon as they ask “Can I take your order?” they turn their backs and start getting other orders together or talking to the other folks behind the counter.  Then they turn around and say “What was that again?”  UGH!

I don’t mean to pick on Wendy’s.  I can tell you all the problems I have had with the 10,000 or so other restaraunts we’ve visited (okay, I’m exaggerating.. we really don’t eat out as often as it sounds).  Wendy’s just happens to be on the brain because of yesterday’s occurrence.  I think the problem with customer service these days is that the folks working the counter are there because they have no other options… NOT because they are particularly talented in that area!  But the way I see it is, you get hired to do a job and whether you like it or not, you should do that job, to the best of your ability.

On the flip side, our company Christmas Party was held at Zea’s on St. Charles Avenue in New Orleans.  It was AWESOME!  We had a private room, a buffet of food that was to die for, and our own personal server (David).  Special thanks to David, Mina (the party planner at Zea’s), and the rest of the crew there for making the night a great one for us.  It was super enjoyable.  We have frequented Zea’s since I started working in the area back in 2006.  We had lunch there at least one or two times per week.  The reason we kept going back was the amazing service.  Our regular waiter, Michael Short, was the best.  We’ve never had better service from anyone else.

I challenge you to DEMAND good service!  Comment to the management (in a calm and constructive way) when you’ve had bad service, but also let them know when you’ve had good service.  Most of the restaurants have call-in numbers on the backs of their receipts… they WANT your feedback.  Give it to them!

Unplanned outage…

We get emails all the time from the service desk at work letting us know that there’s an “unplanned outage” in one of our offices, like when the phones were out a few days ago in our Lake Mary office, or when the Houston office lost power a few months ago and went offline.   For the past couple of weeks, my blog (or my “blawg” as I am told I should call it, being a N’awlins gal and all), has suffered an “unplanned outage.”  The truth is, I am one of those people who knows just enough about technology to be dangerous!  I managed to break my blawg by trying to switch hosting and domain registration from one company to another without properly installing software, pointing the “A” record in the right direction, etc.  For the record, I’d never even heard of an “A” record until Tuesday!  Over the last few days, I have spoken to multiple technicians at GoDaddy.com who, with much patience, have managed to get me up and running again.  Shout out to Brian, Jordon, and Kevin, my three buddies who I have come to know so well I believe I will invite them for Christmas dinner!  They were most gracious — never have I complained about the service provided by GoDaddy.com.   They receive high marks in my book and I don’t mind advertising for them!

Now… if only I could find a hot line, like the service number at GoDaddy.com, to call for all my personal aches and pains!  So I am experiencing an unplanned outage this weekend.  If I were to send an email about it, it would look something like this:

“Attention All Users:

The Guillot family is experiencing technical difficulties with Tina at the moment.    Her leg is not working properly, she is moving slowly, and several reboots have not seemed to correct the issues.  Technicians are working around the clock to correct the problems and we hope to have Tina up and running within 24 to 48 hours.

Thank you.
The Service Department”

I can’t seem to get it together lately!  My memory is shot (must need a new hard drive), I am moving so slowly (must need additional RAM or ROM or whatever it’s called) and my kids think I have lost it (I think my mother board has gone out).  I’m thanking God I’m not overly committed this Christmas as I have been in past years.  Perhaps if I sleep late tomorrow, everything will be much better on Monday?  I’m hoping!  At any rate, I hope to get back into the swing of things now with my blawg (I like that… thanks, Shay)  that we’ve successfully made the transfer to the new host.  : )  Be watching for more posts!